iBackup Help -> FAQ
 
iBackup Icon FAQ
 
Content
1) How to reset iBackup
2) DITTO Permission Denied Error
3) RSYNC chgrp Error
4) AppleScript Error
5) I get invisible files in the backup folder
6) iBackup is deleting and copying the files when I backing up to a SMB (Windows) server even they haven't been modified
7) I'm backing up to a external disk, but my local hard disk space is gone or iBackup shows a message when backing up/restoring
8) First backup runs ok, but the following backups throw errors
9) iBackup is asking for restore after starting
10) iBackup's main window is not displayed correct
11) How to select multiple items
12) I want to burn my backup to a CD/DVD
13) Does iBackup support incremental backups
14) Is iBackup able to backup to SMB or AFP Server, USB- or FireWire connected disks and encrypted images?
15) The progress indicator stops for a while, then continues
16) How to set up iBackup to backup to a WebDAV server
17) Which operating systems are supported
18) How to uninstall iBackup
19) Backup failure when trying to back up files (located on a windows 2003 server) which had spotlight comments in their info dialog box
 
 
 
1) How to reset iBackup
Delete ~/Library/Preferences/ch.grapefruit.iBackup.plist
Delete ~/Library/Application Support/iBackup
Open Keychain Access (Applications -> Utilities) and delete the item "iBackup" (if it has one)
Download and reinstall the newest version of iBackup
 
 
2) DITTO Permission Denied Error
This error occurs when iBackup tries to backup data and you don't have the privileges
Note: even if you're the administrator you don't have administrator privileges, this is why you have sometimes to type in your administrator password
Use this option only if you get error messages like "Permission denied"
=> You could force iBackup to use the admin password. Set the administrator password in iBackup's Preferences
 
 
3) RSYNC chgrp Error
Often occurrs when backing up to a server, just change the rsync command from '-avE' to '-rlptoDvE' (as -a does -rlptgoD) as the group setting gives the error.
 
 
4) AppleScript Error
Reset iBackup (see topic 1 for procedure).
 
 
5) I get invisible files in the backup folder
This could happen if your external disk uses a special format, e.g. EXT3. The invisible flag is set to true (I have no clue why, but is not an iBackup related issue, it's a copy issue: link)
=> You can use an utility like File Buddy or you install the Developer Tools and run the command '/Developer/Tools/SetFile -a v /filePath/fileName' in Terminal.app
 
 
6) iBackup is deleting and copying the files when I backing up to a SMB (Windows) server even they haven't been modified
Happens if you're backing up to a SMB/CIFS (Windows) server or FAT32, NTFS formated disks
This is not a iBackup specific bug, it's a known bug by Apple: "After further investigation it has been determined that this is a known issue, which is currently being investigated by engineering" (The Bug Reporting Team, Apple Developer Connection)
=> Use the option 'Backup to Windows' in the UNIX tab of the Settings menu
 
 
7) I'm backing up to a external disk, but my local hard disk space is gone or iBackup shows a message when backing up/restoring
=> see here
 
 
8) First backup runs ok, but the following backups throw errors
iBackup uses the UNIX command ditto for the first backup and rsync for the following
=> Open the Profile Settings menu and chose the option "Use ditto for every backup"
 
 
9) iBackup is asking for restore after starting
This may happen if you downgrade to an earlier version of iBackup.
iBackup
=>To resolve this issue open /Applicvations/Utilities/Terminal.app and type 'crontab -r', then hit Enter
 
 
10) iBackup's main window is not displayed correct
Note: use a editor like Property List Editor which is included in the developer package on your OS X bundle or a similar one that could be found as freeware on the web (like Pref Setter)
=> Open the file ~/Library/Preferences/ch.grapefruit.iBackup.plist and set the value of item "Set Bounds" to false
 
 
11) How to select multiple items
Use Command + A to mark multiple items
Then click the space bar to select/unselect them
 
 
12) I want to burn my backup to a CD/DVD
iBackup is not able to split the backup data to fit to a CD or DVD, it's designed to back up to a external hard disk
If you still want to backup to CDs / DVDs, use iBackup's ability of profiles. If the size of the items of a profile is greater than the capacity of your media, just use another profile.
 
 
13) Does iBackup support incremental backups
No it doesn't, but it copies modified items only
 
 
14) Is iBackup able to backup to SMB or AFP Server, USB- or FireWire connected disks and encrypted images?
iBackup could connect to AFP and SMB servers, but not to FTP servers, see known errors for issues with SMB (Windows) connections
Backup could back up to USB- or FireWire connected disks if they are connected and mounted properly
iBackup is also able to back up to encrypted sparse images if they are mounted
 
 
15) The progress indicator stops for a while, then continues
Backup is not able to show the progress while checking files using the UNIX command rsync, that's why it isn't updating the progress bar.
When the item is checked for modification (and if required copied), the progress indicator is updated
 
 
16) How to set up iBackup to backup to a WebDAV server
Mount your WebDAV server
Set the backup path to your mounted WebDAV server
Set the WebDAV address in the Settings menu
Check the option "Backup to WebDAV" in the Settings menu
Unmount your webDAV server
Run a backup to check if all settings are correct
 
 
17) Which operating systems are supported
• 10.5.x: Yes
• 10.4.x: Yes
• 10.3.9: Yes, but
- profiles can't be renamed
- buttons in preferences and settings don't show borders
• 10.2.x: No
 
 
18) How to uninstall iBackup
Delete ~/Library/Preferences/ch.grapefruit.iBackup.plist
Delete ~/Library/Application Support/iBackup
Open Keychain Access (Applications -> Utilities) and delete the item "iBackup" (if it has one)
Run the command "crontab -r" in /Applications/Utilities/Terminal.app
 
 

19) Backup failure when trying to back up files (located on a windows 2003 server) which had spotlight comments in their info dialog box

Changing the backup Profile’s UNIX preferences to “Rsync for every backup” clears up this issue and back up everything, including spotlight commented files.